BA5107 Important Questions Total Quality Management
BA5107 Important Questions Total Quality Management Anna University free download. Total Quality Management Important Questions BA5107 pdf free download.
Sample BA5107 Important Questions Total Quality Management:
How would you explain the steps to be undertaken for Customer retention
and Cost of Quality?
How would you summarize customer complaints in details?
(i)Sketch the Customer satisfaction Organizational Diagram and Explain.
(ii) How do the customers perceive Quality? Discuss them in detail.
(i) How would you classify the dimensions of Quality? In detail. (7 Marks) BA5107 Important Questions Total Quality Management
(ii) Point out the relevance in Productivity Efficiency? (6marks)
Assess how to overcome the TQM Implementation Obstacles. Discuss any
eight Points.
(i)Justify the components of Quality policy Statements. (8 Marks)
(ii) Write down the importance of Quality policy statements with example. BA5107 Important Questions Total Quality Management
(5marks)
7 Examine the term Service Quality, its characteristics and Expectations.
Summarize the various dimensions of Product and Service Quality. Also
comment on the following statement “Service Quality is more difficult to
define than Product Quality”.
i) Determine a Quality plan for activities to be carried out by managers in BA5107 Important Questions Total Quality Management
recent times highlighting the current trends. (6marks)
ii) Show the cost of quality in detail.(7marks)
Find out the various components of cost of quality with the interrelationship
among them in minimizing the total cost of quality.
i) Examine the formulation of Vision, Mission and Quality Policy statements BA5107 Important Questions Total Quality Management
of a Manufacturing Organization. (8marks)
ii) Match the impact of Vision, Mission and Quality policy same.
12 Generalize the various principles of Quality Management in detail. BTL 2
Analyze the different TQM Framework with diagram.
i) Explain why and now we should retain the customer using an established
model.(7marks) BA5107 Important Questions Total Quality Management
ii) Describe briefly about customer’s perception on quality.(6marks)
| Subject name | Total Quality Management |
| Short Name | TQM |
| Semester | 1 |
| Subject Code | BA5107 |
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