BA5029 Question Bank Services Operations Management MBA
BA5029 Question Bank Services Operations Management MBA Anna University free download. Services Operations Management Question Bank BA5029 pdf free download.
Sample BA5029 Question Bank Services Operations Management MBA:
1
Explain the important characteristics of services.
Level 1
Remembering
2
Discuss in detail the sources of service sector growth.
Level 2
Understanding
3 BA5029 Question Bank Services Operations Management
i) How would you show your understanding on components of service package?(7 marks) ii) Identify service package offered by your college or any other educational in situation.(6 marks)
Level 3
Applying
4
Classify different types of services.
Level 4
Analysing
5
Analyse the objectives of services.
Level 5
Evaluating
6.
How will you evaluate the differences between goods and services?
Level 6
Creating
7 BA5029 Question Bank Services Operations Management
Give examples for each characteristic of services.
Level 1
Remembering
8
Explain the concept of managing service experience economy.
Level 2
Understanding
9
Fundamentally, there are no differences between service and manufacturing. Both are concerned with effectiveness, efficiency, quality and cost .Identify the facts behind this statement.
Level 3
Applying
10
i. Explain the components of service package of Airlines Industry.(8marks)
ii Explain the role of technology in services.(7marks)
Level 4
Analysing
11
What are the different stages in service firm competitiveness?
Level 1
Remembering
12
Explain the criteria for evaluating explicit services and implicit services.
Level 2
Understanding
13
i)Analyse the elements in the framework for formulating thestrategic service vision. (9 marks)
ii) Classify the generic strategies. (4 marks)
Level 4
Analysing
14
i)What are the commonly used internet and environmental strategies?
| Subject name | Services Operations Management |
| Short Name | SOM |
| Semester | 3 |
| Subject Code | BA5029 |
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